Repeating motions that may include the wrists, hands , and/or fingers.Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. What should I do Where does Quest Diagnostics obtain the diagnosis information related to my claim I have a question about my bill. From Business: The Quest Diagnostics difference. Previous medical or clinical laboratory background preferred. 3180 Main St Beechmont Building 1st Floor. One (1) to two (2) years of customer service and/or related health care experience preferred. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. Perform other duties as assigned to meet the business needs or customer requirements.Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.Follow through in a timely manner to resolve all issues and concerns.Report laboratory results to clients and patients using established protocols.Complete all required documentation associated with the handling of calls and maintain complete and accurate records.

Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.

Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.

401(k) Plan – Company match dollar-for-dollar up to 5%.

Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Successful candidates may be eligible to receive annual performance bonus compensation. Market and organizational factors are also considered.

My favorite part is the analytics dashboard I am able to see.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. The customer service has been phenomenal and I get instant responses from my account manager. Customer Service Representative I - Rocky Hill,CT - Monday-FridayĪnswers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

Quest diagnostics customer service ct